We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience.
● To retain long-term consumer relationships ● Coordinate with the E-Commerce Manager in planning promotional offers and product discounts ● Organize e-commerce activities Roles & Responsibilities ● Managing Online Portals of the clients ● Manage online e-commerce accounts of clients ● Respond to customer web inquiries regarding online merchandise or service orders ● Assists customers with product selection, answer basic questions and suggest various product options that are available.
● Understanding client problems ● Ensures prompt and proper resolution of client queries by providing additional information or escalating the issue ● Take accountability and responsibility for the work assigned
Competencies Required : Excellent written and verbal communication skills Proficiency in MS Office and relevant software Excellent organizational and time management skills Ability to work collaboratively with other departments Handle multiple projects/assignments at the same time Build client relations
● Monitor daily sales, advertising campaigns, and overall account health on marketplaces.
● Analyze traffic, conversion rates, customer behavior, and competitor activity to recommend data-driven improvements.
● Maintain catalog hygiene—ensuring accurate product titles, bullet points, descriptions, and backend keywords.
● Conduct regular market research and pricing benchmarking.
● Assist in generating weekly/monthly reports and business reviews.
● Track and manage return rates, customer feedback, and negative reviews—initiate corrective action.● Stay updated on latest policies, trends, and features across marketplaces to stay competitive.
● Regularly audit listings to fix suppressed/inactive SKUs, content errors, or violations.
Any Graduate or Post Graduate (BE/BBA/MBA)
You’ll be required to work full-time from our head office in Indore
